Privacy Policy | Hydro Green Shop Ottawa

Last updated: November 9, 2026

This Privacy Policy explains how Hydro Green Shop (“Hydro Green”, “we”, “us”) collects, uses and protects your personal information when you visit hydrogreenshop.com, create an account, or order same-day delivery in Ottawa. We only collect what we need to verify that you are of legal age, deliver your order and serve you well.

1. Information we collect

Information you give us

Account and order details: name, phone number, email address, delivery address, order history and delivery notes (unit number, buzzer code).
Age and identity verification: details from your government-issued photo ID, and a photo or copy of that ID where it is needed to verify and approve your account.
Messages: anything you send us by phone, text, email or the live chat on our website.

Information collected automatically

Device and usage data: IP address, browser and device type, pages viewed and how you found our site.
Cookies: small files used to keep your cart and login working, remember preferences and measure site traffic (see section 6).

We do not collect or store payment card numbers. Payment is by cash or Interac e-Transfer only.

2. How we use your information

To verify that you are 19 or older and approve your account.
To process, prepare and deliver your orders, and to contact you about them.
To answer your questions and handle refunds or exchanges.
To send you deals and updates by email or text if you have agreed to receive them. You can unsubscribe at any time using the link in our emails, by replying STOP to texts, or by contacting us.
To keep our website secure, prevent fraud and improve our service.
To meet our legal obligations.

3. Age requirement

Our website and services are only for adults 19 years of age or older. We do not knowingly collect information from anyone under 19. If we learn that we have, we will delete it.

4. How we share your information

We do not sell or rent your personal information. We share it only with service providers who help us run our business, and only as much as they need:

Our website host and online store software (WordPress / WooCommerce).
Website analytics (Google Analytics), which uses cookies to show us how the site is used.
Our live chat provider, for messages you send through the chat window.
Our email/SMS marketing provider, only if you subscribed.

We may also disclose information if required by law, or to protect our rights, our customers or our staff.

5. How long we keep your information

We keep account, order and verification records for as long as your account is active and as long as needed for the purposes above, including accounting and legal requirements. When information is no longer needed, we delete it or make it anonymous.

6. Cookies

We use essential cookies (cart, login, age confirmation) and analytics cookies. You can block or delete cookies in your browser settings, but parts of the site, such as the cart and your account, may not work without them.

7. How we protect your information

We use reasonable safeguards to protect your information, including secure (HTTPS) connections and limited staff access to customer records. No method of transmission or storage is 100% secure, but we work to protect your data and review our practices regularly.

8. Your rights

You can ask us to see, correct or delete the personal information we hold about you, or to stop sending you marketing at any time. Contact us using the details below. We may need to verify your identity before acting on a request, and we may keep some records where the law requires it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it last changed.

10. Contact us

Hydro Green Shop, Unit 5, 2164 Montréal Rd Suite 2001, Ottawa, ON K1J 1G4 · Call or text 613-614-2889

See also our Terms & Conditions and Refund & Returns Policy.